Clayfield Counselling Services

Telephone Counselling

Do you need to talk to someone who is not directly involved and who is qualified in assisting people to resolve problems?

If you don’t have a reliable internet access, you cannot or do not wish to engage in face-to-face counselling and prefer the privacy of your own environment Clayfield Counselling Services is providing an alternative counselling service which is professional, ethical and confidential.

As with all services provided by the team at Clayfield Counselling Services, our Telephone Counselling service will be staffed by qualified and experienced Social Workers and Psychologists who abide by the Psychotherapy and Counselling Federation of Australia (PACFA) Code of Ethics and Code of Conduct.

Rates

• Calls on the 1800 992 319 number are FREE from anywhere in Australia.
• International clients can arrange to call in via Skype for their session. Please note that prices below are in AUD.

Per Hour	Counsellor	Psychologist
Individual	$100	$130
Couple	$140	$160

How does Telephone Counselling work?

Telephone counselling offers a range of services for people seeking assistance and looking for options regarding their problems.

• First, you need to book your telephone counselling session. Register by calling the toll free number 1800 992 319 (or +61 7 3862 6328 for international clients).
• The intake officer will ask for details about the areas you wish to discuss with a counsellor – for example, relationships, mental health etc.
• At the time of registration you will be asked for a postal and email address so that the administration officer can forward a payment receipt and contact you if there are any changes to the booking details.

Please Note: You may remain anonymous throughout the counselling process if you prefer.

• Once payment has been accepted we will provide you with a password for future counselling sessions and will advise availability of booking times.
• On the day and allocated time of the counselling appointment it will be up to the you to call us to proceed with your session.
• If and when you require a new session, the process is the same as per the first session – i.e. call administration on the toll free number, pay by credit card and book a time when the counsellor is available. This process must be repeated because for security reasons the administration does not keep or store credit card details.
• As a matter of professional courtesy, the counsellor will discuss ending the working relationship that is established so that both parties understand why Telephone Counselling is finishing.
• If the counsellor determines that he/she cannot assist you then alternative options will be provided and you will receive a full refund.

Note: It is expected that throughout the telephone counselling relationship, clients and counsellors will treat each other with respect and dignity and remember their Rights and Responsibilities.